Privacy Policy

SecurityProviders.com.au ("we", "us", or "our") operates an independent commercial directory connecting Australian businesses, facility managers, and consumers with licensed security guard companies and protective security contractors. We are committed to protecting individual privacy and managing personal information with rigorous confidentiality in accordance with the Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth).

We collect personal information reasonably necessary for providing directory discovery, commercial quote facilitation, and corporate ownership verification functions:

• Contact & Identity Details: Full names, corporate email addresses, contact telephone numbers, and organizational job titles submitted when completing directory inquiries, request-a-quote forms, or business listing claims.
• Business Listing & Licensing Data: Legal entity names, trading names, Australian Business Numbers (ABN), Australian Company Numbers (ACN), corporate Master Security Licence numbers, registered physical office addresses, and declared service capabilities.
• Ownership Claim Evidence: Corporate identity documents, ASIC company extracts, director authorizations on letterhead, or master licence certificates submitted voluntarily by authorized company officers to verify profile custody.
• Technical & Telemetry Data: Pseudonymous web access logs, IP addresses, browser user-agent strings, referring URLs, and interaction timestamps used strictly for cybersecurity defense, click-fraud prevention, and search analytics.

• Directly from you: When you complete an online contact form, submit a commercial quote request to a security provider, or claim profile custody;
• From authoritative public registers: In accordance with Australian public directory standards, basic corporate information is indexed from public statutory registers, including the Australian Securities and Investments Commission (ASIC), the Australian Business Register (ABR), and official state security licensing registers (such as NSW SLED, Victoria Police LRD, and Queensland OFT);
• Automated web telemetry: Standard server logs that record interaction counts to detect malicious bots and maintain directory performance.

• Route commercial quote inquiries and project specifications directly to the verified security provider(s) selected by the client;
• Verify, publish, and maintain objective directory profiles and cross-referenced corporate Master Security Licence records;
• Manually audit and verify business ownership claims submitted by authorized corporate representatives;
• Investigate and resolve disputed listing data, user feedback, or factual correction requests;
• Comply with statutory reporting, Australian Consumer Law guidelines, and fraud prevention obligations.

When you submit a quote inquiry through SecurityProviders.com.au, your contact details and project requirements are disclosed directly to the specific security contractor(s) you have selected so they may respond to your commercial tender. We do not sell, rent, lease, or trade personal information to third-party data brokers, telemarketers, or marketing aggregators under any circumstances.

We may disclose personal information only where required or authorized by Australian law, court order, or an official regulatory authority (e.g. state police licensing directorates or statutory consumer regulators).

• All data is hosted within enterprise cloud data centres located physically within Australia;
• All web traffic and database transmissions are secured using Transport Layer Security (TLS 1.3);
• Sensitive verification documentary evidence (such as ASIC extracts and director credentials) is encrypted at rest using AES-256 and restricted strictly to authorized compliance officers.

Documentary evidence submitted to verify business ownership claims is retained only as long as necessary to complete the compliance audit and maintain regulatory provenance. Once verified, non-essential identity records are securely purged or pseudonymized in accordance with statutory retention schedules.

Under APPs 12 and 13, you have the statutory right to request access to any personal information we hold about you and to request corrections if the information is inaccurate, out of date, incomplete, or misleading. To exercise your rights, please submit a written request to our Privacy Officer at privacy@securityproviders.com.au. We respond to all verified requests within thirty (30) business days.

If you have questions or wish to lodge a privacy grievance, please contact our Privacy Desk:

If you are not satisfied with our formal resolution, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via their online portal at www.oaic.gov.au or telephone 1300 363 992.